General
Are dogs allowed?
Unfortunately, pets are not permitted on site. (assistance dogs are exempt)
Can I book as an individual?
Unfortunately, we do not cater to individuals outside of our holiday club program and specific events (which will be advertised on our events page and on our social media).
We have minimum groups sizes for both our activities and accommodation.
When is our final payment due?
The final payment for a booking must be made 14 days before the booking commences. For more information, please see our terms and conditions.
Where is Eaton Vale/How do I get to Eaton Vale?
Further details and directions can be found on our contact page.
I’m not a member of Scouts or Guides, am I still able to come to Eaton Vale?
Yes, we are open to all groups, from birthday parties to worship groups, Morris Dancers to weddings. There is something for everyone and everyone is welcome at Eaton Vale.
Is there free WiFi available?
Yes! We have a wide branching WiFi network covering Iceni House and the Tented Village so you should be able to find a WiFi connection with ease.
4G has a strong connection across site.
Activities
Will my activity be cancelled because of rain?
Activities run in all weathers, although some activities (e.g high ropes) may be affected by high winds or lightning.
If we feel that the weather will affect your booking we will notify you as soon as possible and discuss alternative arrangements with you.
What are your activity timings?
There are 7 activity sessions per day, these are:
- Morning 09:30 – 10:45 & 11:00 – 12:15
- Afternoon 13:15 – 14:30, 14:45 – 16:00 & 16:15-17:30
- Evenings 18:00 – 19:15 & 19:30 – 20:45
If you wish to book an activity outside of this time please let the office know when you are booking as they will have to confirm this with the activity team.
Residential
Where are the nearest supermarkets and food shops and can I get a delivery?
Tesco, Asda, Aldi, and Sainsburys are all around 10 minutes from Eaton Vale by car and there is Waitrose in walking distance from site. Eaton also has a chip shop and a Chinese takeaway.
Major supermarkets deliver to Eaton Vale but please ensure all orders contain your group name and an onsite contact number, please wait at the reception for your order at your allocated delivery time, as this is the first place delivery drivers come to find out where you are!
Birthday Parties
Can the parents stay and watch?
We would prefer it if families didn’t stay and watch, as it makes it more difficult for the instructor to deliver the session efficiently.
(We do require one responsible adult to stay and supervise the group )
Can we bring/order food?
Yes. Feel free to bring your own food or even order a takeaway in.
Holiday Club
What time is drop off/pick up?
Drop off is 8:45am – 9:00am and pick up is 4:00pm – 4:30pm.